Terms & Conditions
Thank you for choosing All Valley Transportation, LLC. These Terms & Conditions are part of your reservation and are intended to protect both the customer and All Valley Transportation. By booking a reservation and using our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
Payment
Full payment is required to confirm all reservations unless otherwise agreed in writing. Additional gratuity is always appreciated but is entirely at the customer’s discretion.
Payment Authorization
By making a reservation, the customer authorizes All Valley Transportation to charge the payment method on file for the agreed transportation services and any additional charges incurred during the reservation, including waiting time, overtime, parking, tolls, vehicle damage, excessive cleaning, unpaid balances, or other charges authorized under these Terms & Conditions.
If a payment is declined, reversed, disputed, or charged back after services have been provided, the customer remains responsible for the full amount owed. All Valley Transportation reserves the right to pursue collection of any unpaid balance, including reasonable collection costs and attorney’s fees where permitted by law.
Reservation Changes
Requests to change pickup times or itineraries are subject to availability. We will make every effort to accommodate changes but cannot guarantee them.
Delays & Additional Charges
We are not responsible for delays caused by traffic, weather, road closures, accidents, flight delays, or other events beyond our reasonable control. Additional charges may apply for waiting time, overtime, parking, tolls, route changes, excessive cleaning, or vehicle damage.
Airport Transfers
For airport pickups, we monitor commercial flight arrivals whenever possible. A full refund will be provided for verified flight cancellations when transportation is no longer needed.
Cancellation Policy
- Airport transfers require at least 24 hours’ notice for a full refund.
- Cancellations made with less than 24 hours’ notice are non-refundable.
- Hourly charters, weddings, special events, and other reserved services may have different cancellation terms as stated on the reservation confirmation.
- No-shows are non-refundable.
Vehicles & Service
All Valley Transportation will provide the reserved vehicle or a comparable or upgraded vehicle if the original vehicle becomes unavailable due to mechanical issues, accidents, or other unforeseen circumstances. Such substitutions will not affect the agreed-upon price.
We reserve the right to refuse or terminate service without a refund if a passenger’s conduct endangers the driver, vehicle, other passengers, or the public, or if illegal drugs, weapons, or other prohibited items are present.
Complaints
If you have concerns regarding your service, please notify us in writing within 10 days of your trip. We are committed to reviewing and resolving all legitimate concerns promptly.
Contact Information
All Valley Transportation, LLC
2406 S 24th St Suite 233
Phoenix AZ 85034
Phone: (602) 302-6868
Website: www.allvalleytransportation.com
